Privacy Policy

We collect as little as we can get away with. This page says exactly what we hold, why we hold it, and how to make us delete it.

What we collect

• Waitlist email. If you join the waitlist we store the address you typed and the date you joined. Nothing else — no name, no tracking pixel.
• Support conversations. When you start a support chat, the message content and the identifiers your browser provides are handled by Featurebase, our support tool, so we can reply and keep the thread.
• Engagement data. During a paid project we may hold credentials, logs, and code you give us. That data is yours; we hold it only to do the work.

What we don't do

We don't sell or rent your data. We don't run advertising trackers or third-party analytics on this site. We don't email you newsletters you didn't ask for — a waitlist signup gets you launch news, not a mailing list.

Why we're allowed to hold it

We rely on your consent for the waitlist (you typed the address in and can withdraw it any time), and on legitimate interest or the performance of our contract for support conversations and engagement data.

Who else sees it

We use a small number of processors to run the business: Featurebase for support chat and product updates, and our hosting provider for serving this site. They process data on our instructions only. We disclose data to anyone else only when the law requires it.

How long we keep it

Waitlist addresses are kept until launch or until you ask us to remove them, whichever comes first. Support threads are kept while they are useful for supporting you. Engagement data is returned or deleted at the end of the engagement, on request.

Your rights

You can ask us to show you what we hold, correct it, delete it, or export it, and you can withdraw consent at any time. We don't require you to prove a reason, and we'll respond within one business day. Depending on where you live you may also have the right to complain to a data protection authority.

Security

We keep access to personal data limited to the people who need it, and we apply the same practices we audit our clients against. No system is perfectly secure; if a breach ever affects your data we will tell you promptly and plainly.

Contact and requests

The fastest way to reach a human — including for deletion requests, access requests, or any other privacy or legal concern — is the support chat on any page of this site. You can also email support@nebulalab.xyz.